Shipping policy
Shipping Policy
We aim to provide a smooth and reliable delivery experience for all our customers.
Processing Time
All orders are processed within 1–3 business days. During peak periods, processing times may be slightly extended.
Delivery Time
Estimated delivery times vary depending on the destination:
United States: 7–15 business days
International: 7–20 business days
Please note that delivery times are estimates and may vary due to customs or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your package at any time.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on location and order size. Occasionally, we offer free shipping promotions.
Customs & Duties
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Lost or Delayed Orders
If your order is significantly delayed or appears lost, please contact us and we will assist you in resolving the issue as quickly as possible.
Contact
If you have any questions about shipping, feel free to reach out to our support team at: zuffipetscare@gmail.com